Wine Country Inn & Cottages attracted its visitors by reputation alone, foregoing a central reservations system altogether, but when business dropped, they partnered with SHR to reinvent their guests’ booking methods, as well as complement their new property management system capabilities.

Vagabond Inn had been running its hotels on a home-grown solution that housed both a Central Reservations System and a Property Management System. But time and technology wait for no hotel. Partnering with SHR brought Vagabond Inn new insights, helping their revenue soar.

Serving a very seasonal guest profile, and hosting many group events, they needed a system that would allow for a good deal of customization, plus provide quality segmentation reporting, all wrapped up in a user-friendly system with dedicated support.