What we do

We provide hoteliers with innovative software backed by unparalleled service to help them optimize profitability of their room inventory.

SHR’s origins stem from Whiteboard Labs and before that, Webvertising, two companies known for their innovation in the hospitality industry. In fact, our flagship product, WindsurferCRS™ is not the only reservation and distribution platform we’ve built, having sold our first in 2003.

Today, SHR can be found in thousands of hotels, in 68 countries. Our headquarters is in Houston, Texas with satellite offices in Nashville, San Diego, Washington D.C., New Jersey, Singapore, China, and India.

How we work

We aim to provide a work environment where people are challenged, have fun, and most of all, are valued.

It’s no secret, if you treat your employees right, they’ll treat your customer right. SHR can be described as a customer-centric culture where employees are valued. We are a flat organization, with very little bureaucracy, providing our staff broad responsibilities and everyone is focused on the customer. If you want to make the difference in the lives of hoteliers, we should talk.

Current Openings

Administrative Assistant

As a result of our continued growth and success we have the opportunity for an Administrative Assistant to join our team in Houston, Texas. We offer an innovative, professional and fun work environment, growth potential and competitive compensation.

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Business Analyst

The SHR Business Analyst (BA) has responsibility to elicit, analyze, validate, verify, and facilitate testing of business process solutions and requirements for assigned projects. They serve as the conduit between the customer community and the software development team through which business requirements flow. The BA is involved at some level throughout the entire solution development life cycle. With the majority of the effort focused on elicitation, documentation, and communication of business requirements, functional and non-functional requirements, and all associated processes. They will work with our Client Support, QA, Project Management, Design and Development teams to communicate requirements, and validate items delivered.

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Customer Service Manager

The Client Experience Manager (CXM) is the customer advocate for Sceptre Hospitality Management (SHR) and serves as the main point-of-contact for our customers. The objective of the CXM is to understand client needs & objectives, develop strategies and work in connection with our internal SHR teams to execute against projects and campaigns. The CXM will help increase sales and secure renewals through building value through WindsurferCRS and other SHR solutions while at the same time build strong relationships with our customers. The CXM must have a deep understanding of the SHR’s products and the hospitality industry.

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SHR is seeking to hire a Developer with at least 3 + Years of development experience in C#, ASP .Net, JAVA Script with solid fundamentals in OOA and OOD…

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Director, Human Resources

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary function of the Human Resources Associate Director is to coordinate HR policies and programs with emphasis on talent development, benefits and compensation areas, while ensuring that the organization is in full compliance with applicable laws and regulations. In addition, the position is responsible for developing, implementing and evaluating ongoing HR policies, programs, functions and activities.

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Technical Support Specialist

The Technical Support specialist will be trained to monitor the CRS production environment and restart servers or production level applications as needed. The candidate must be comfortable with navigating production level environments and servers. They will be responsible for researching internal requests, regular communication and status updates with CXM’s as well as facilitators of change management as needed.

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