Casino Hotels

SHR Group understands your casino hotel’s specific challenges and needs. Our solutions offer the right combination of technology and exceptional service to help you achieve your goals. 

Our Windsurfer® CRS has refined functionality that can have your casino selling rooms and additional services to millions of guests online, while you focus on providing excellent service to your guests at the property.    

Supported by the highly optimized booking engine (IBE) and Central Reservation Office (CRO) application that seamlessly combine complex rate blending with comp restriction logic. 

Windsurfer® CRS’ casino features and functionality includes:

• Partial comp reservations allowing your guests to redeem offers and combine the reservation with a cash or casino rate 
• Guests can redeem comp offers via the online booking engine and from the call center 
• Restrictions can be applied to reduce the mis-use of comp offers
• Single Sign On – allowing your guest to authenticate via your website or on your booking engine
• Custom “My Offers” page allows guest to view available offers
• Apply Resort Fees by Rank/Tier
• Flexible design and layout of the booking engine allows hotels to customize the guest experience

Windsurfer has developed deep integrations to several identity server management systems, offer management systems, loyalty or player management systems, CRM systems, and payment gateways.

These integrations enable a smooth guest experience as the guest transitions between brand website, CRM/ player management system, and booking engine.

They also allow the Casino to automate offer redemption tracking.

Data security is paramount to SHR Group. In addition to being PCI compliant, Windsurfer possesses the flexibility to cater to clients with highly diverse security needs.

1. Windsurfer has the ability to tailor the CRS solution based on a Casino’s security needs. We currently offer a pure SAAS, dedicated database, or a dedicated CRS environment.
2. The CRO application can be customized to integrate with Casino call center telephony systems to standardize sensitive application access and security across all call center employees.
3. The CRO application can also be integrated with SRED devices to obfuscate credit card entry and pause or resume call recording during payment over-the-phone transactions.