The Hotel Tech Podcast is your number one source for all news and goings on in the world of hotel technology, hosted by Glenn Haussman of the "No Vacancy" podcast, and Estella Hale, Chief Product Evangelist for SHR.
Know Thy Guest: Is Personalization the Key to Brand.com Bookings?
The battle between OTAs and booking direct rages on, and while brands are expected to continue inching forward with brand.com reservations, hotels continue to struggle with loyalty, rewards, and personalization. Glenn, Estella, and our guest, Robert Cole, break it all down.
Guest: Robert Cole, RockCheetah, Founder and Phocuswright’s Lodging Senior Research Analyst and J.D. Power Senior Consultant
Understanding Personalization and Guest Profile Ownership
What should personalization look like for hotels? Who truly owns the guest profile? Expedia? Google? Join our hosts, Glenn and Estella, as they sit down to chat with Andy Owen Jones about this and more.
Guest: Andy Owen Jones, CEO, bd4Travels
State of the Hotel Tech Stack
Jennifer Jones of J2 Hospitality Solutions joins Glenn and Estella to contemplate the current state of the hotel technology stack. How does your hotel stack up? Listen to find out!
Guest: Jennifer Jones, President, J2 Hospitality Solutions
A Chat With Dhisco’s Newly Appointed President, Chinmai Sharma
Chinmai Sharma, President, Dhisco, chats it up with Glenn and Estella on the rationale for the recent acquisition from RateGain, which is now basically the largest distribution specialist in the world, and how this increases the competitiveness of hotels around the world.
Guest: Chinmai Sharma, President, Dhisco
Taking Down Tech Silos in Hotels
Klaus Kohlmayr, Chief Evangelist, IDEAS, walks our co-hosts through the origins of tech silos, primarily disparate legacy systems, leading up to today’s modern tech stack providing a great experience for the guest, from booking through stay.
Guest: Klaus Kohlmayr, Chief Evangelist, IDEAS
Will Tech Save Your Hotel in 2019?
Max Starkov, HEBS Digital, breaks down with our co-hosts the need for hoteliers to first resolve “the big picture” of customer engagement, acquisition and retention and its underlying technology solutions like CMS, CRS, CRM, RMS, ORM, etc., before falling for “shiny widgets.”
Guest: Max Starkov, former President & CEO, HEBS Digital, now Founder & Director
Have a Happier Holiday with Better Bookings
Chris Blaine, VP, Global Sales & Customer Success at Sojern shares the secrets you need to ensure your hotel has a very merry holiday season with show host Estella Hale, Chief Product Evangelist at SHR and No Vacancy’s Glenn Haussman.
Guest: Chris Blaine, Vice President – Global Sales & Customer Success, Sojern
A Hotelier’s Digital Marketing & eCommerce Strategy
This episode was recorded in front of a live audience at The Time Hotel in NYC. Our guest, Michael Zayas, Corporate Director of Digital Marketing and eCommerce for Real Hospitality Group, discusses the current realities of guest booking, and the importance of clearly communicating your hotel brand to attract and convert more users.
Guest: Michael Zayas, Corporate Director of Digital Marketing & eCommerce, Real Hospitality Group
Driving Direct Demand with Facebook and Google
We sat down with Sanjay Wahi, VP of Product Management at Sojern, to find out how you can start using guest habits and information from Facebook and Google to your hotel’s best advantage.
Guest: Sanjay Wahi, Vice President of Product Management at Sojern
Are You Shopping the Right Way for Your Hotel Tech?
In episode 7 of The Hotel Tech Podcast, Glenn and Estella speak with two great guests: Chuck Valentino, V.P. of Operations for Vagabond Inn, and Jordan Hollander, co-founder of Hotel Tech Report to learn what their opinions on the state of hotel tech are.
Guests: Chuck Valentino, Vice President of Operations for Vagabond Inn, and Jordan Hollander, Co-Founder of Hotel Tech Report
Best-in-Class Hotel Revenue Strategy: Unpacking RLH RevPak
In this episode, we sit down with Greg Mount, President and CEO of Red Lion Hotel (RLH) Corporation to find out how his team took a 40-year old hotel brand and brought it into a new era via the RLH RevPak, and how their vision can help other hoteliers win their own markets.
Guest: Greg Mount, President and CEO of Red Lion Hotel Corporation
Latest Industry Survey: Are Hoteliers and Their Tech Vendors on the Same Page?
In the latest episode of The Hotel Tech Podcast, Glenn and Estella discuss a new hospitality industry survey that asks if today’s hoteliers are on the same page with their technology vendors.
Guest: Stuart Butler, COO for Fuel Marketing
Meeting Your Hotel Guests Where They Are Through Predictive Marketing Tech
With so many data-gathering technologies emerging in the last few years, knowing what to choose to serve your guest and your hotel is a growing challenge.
Guest: Rich Maradik, Founder of nSight for Travel
What Was Hot at HITEC & ROC 2018 and Why It Matters to Hoteliers
Glenn Haussman and Estella Hale, Chief Product Evangelist with SHR, take a look at the hot topics from HITEC 2018.
Guests: Doug Tucker, Director of Product Managment for SHR, and Nicole Adair, Corporate Director of Revenue Management for SHR
Why Most Hotels Fall Short of Their Integration Goals, and How to Reach Yours
On this episode of The Hotel Tech Podcast, we sit down with Kevin Duncan, Vice President of Revenue Management for Classic Hotels & Resorts to discuss what he has seen in his day-to-day experiences with hotel technology integrations.
Guest: Kevin Duncan, Vice President of Revenue Management for Classic Hotels & Resorts
The Cost of Distribution: Why It Matters When Managing Channels
To kick off our Hotel Tech Podcast series, we sat down with Wendy Norris, Corporate Director of Revenue Management and E-Commerce for Valencia Group, to discuss the study, what she has seen in her day-to-day, real-life experiences, SHR’s position, and what this all may mean for your hotel business.
Guest: Wendy Norris, Corporate Director of Revenue Management and E-Commerce for Valencia Group
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