Soundbites Podcast

Soundbites is the 10-minute podcast for busy hoteliers looking to learn from their peers and other industry experts. Listen and subscribe on Apple Podcast, Spotify, Google Play, and watch on YouTube.

Predictive Attribute-based and Product-based Pricing


Sharad Kapur, former head of Revenue and Distribution Strategy at Hyatt Hotels, joins me from Zurich, Switzerland.

Sharad talks about some trends amid the pandemic: predictive attribute-based and product-based pricing, the technology considerations needed, and he also touches on Total Revenue Management.

Guest: Sharad Kapur, Zurik


Guest Relations in a Boutique Hotel


David Bowd, Owner of Salt Hotels, joins Jason Emanis while in Miami, Florida.

David talks about his boutique hotels and ‘over-the-bar’ guest relations, that is, guests will communicate their challenges, likes, and dislikes to front-line staff like bartenders and front desk employees and how they take that information and make decisions to ensure an exceptional stay.

Guest: David Boud, Owner of Salt Hotels, Maimi


What we learned in 2020 (Revenue Management) Report


Ally Northfield, Managing Director, with Revenue by Design, joins me from London, England.

She talks about her recently released report, ‘What we learned in 2020,’ a collaborative effort with hospitality industry experts from around the world.

We discuss the scrutiny Revenue Managers faced early on during the pandemic, whether or not to outsource the revenue management function, what hoteliers should do with technology, and how hotels are forecasting given historical data is next to useless.

Guest: Ally Northfield, Managing Director, Revenue by Design, London


Helping Hotels Through the Pandemic


Jennifer Bouchard, GM at Heritage Inn Hotel & Convention Center, is also consulting to help hotels get through the pandemic.

She talks about how the pandemic has changed how she performs her role and what to look forward to.

Guest: Jennifer Bouchard, GM at Heritage Inn, British Columbia


Revenue Management at HEI Hotels & Resorts


Jeremy See, VP Revenue Management, talks about his full-service hotels across the US, the adjustments he’s had to make amid the pandemic: less oversight, reduced staff, keeping the team engaged and making sure the basics are executed well.

He goes on to explain how they’re pricing hotels in light of different owner goals as well as forecasting the hotels, looking at last 10 days.

Guest: Jeremy See, Vice President Revenue Management, HEI Hotels & Resorts
Berkeley, CA


Hotel Marketing with Adele Gutman Milne


Adele Gutman Milne, Founder, Aspire Reputation Marketing, talks about how hotels can use their CRM to move out of survival mode and into gaining market share as we start to see the light at the end of the pandemic tunnel (we think).

How? Focus on communications (website, booking engine, and pre-stay emails) that improve the guest experience, i.e., explain the pet policy, fitness club hours, entertainment in and around the hotel. Identify those pain points for guests: confusing front door address or early arrival policy. Sounds basic, but she explains the genius in it beautifully. Give it a listen!

Guest: Adele Gutman Milne, CHDM, Aspire Reputation Marketing, Charleston


Christoph, Hotel Revenue Strategy Consultant, Canada


Christoph talks about hotels moving out of survival mode and into market share grabbing mode.

Guest: Christoph Hütter Revenue Management, Ottawa, Ontario, Canada


Hotel Revenue Management with Trevor Stuart-Hill


Trevor Stuart-Hill, Founder, Revenue Matters, talks about what hotels with no revenue management function can expect moving forward through the pandemic and beyond–loss of market share! He gives advice to hotels on how to get started building a proper revenue management function.

He also talks about how seasoned revenue teams should respond amid the crisis.

And, he gives us some Q1 trends to consider.

Guest: Trevor Stuart-Hill, Founder, Revenue Matters, Denver, CO


Rod, CEO, SHR, Houston, Texas


Rod talks with me about SHR’s business amid the pandemic, how our clients are doing, and what to expect from us in 2021.

He unexpectedly drops a product announcement in this interview, Bridge. Bridge is an automation management platform for hotels. It will initially be deeply integrated to API’s within SHR’s core products – Windsurfer CRS, Wave RMS, Maverick CRM & Rate Shopper Application – as well as with relevant 3rd party API’s. Bridge will act as a connected hub to enable the hotelier to create and manage automated workflows.

Guest: Rod Jimenez, CEO, Sceptre Hospitality Resources, Houston


Stephanie, SVP Marketing, Sightline, San Francisco


Stéphanie Versin, SVP of Marketing, with Sightline Hospitality, joins me from San Francisco.

Stéphanie talks about her personal experience, her hotels closures and re-openings, tactics their using to stay relevant and drive bookings.

Guest: Stéphanie Versin, Sighline Hospitality, California


Ana, former Revenue Manager, IHG, San Francisco


Ana Gutanu, former Revenue Manager with IHG, talks about her journey to the U.S. from Romania, her dream job, how she learned hospitality from podcasts and LinkedIn and it’s industry groups, and more!

Guest: Ana Gutanu, Revenue Manager


Jason, Dir Marketing, Aparium Hotel Group, Chicago


Jason Pirock, Director of Marketing for Aparium Hotel Group, joins me from Chicago, Illinois.

Jason talks about his boutique hotels, recent awards (USA Today, Condé Nast), adjustments to marketing the hotels amid the pandemic, collaboration with other departments, tactics used to promote the hotels–dinner in an alley?, and his advice for hoteliers as we continue through travel’s struggles.

Guest: Jason Pirock, Director of Marketing


Kristina, Group Revenue Mgr, JMK Group, Dublin


Khristina Quigley Ridge, Group Revenue Manager, for JMK Group, joins me from Dublin, Ireland.

Khristina talks about setting rates 18 months out, how to prepare for the return of group business, a 2021 commercial plan, the lack of online marketing, and a channel strategy.

Guest: Kristina, Group Revenue Manager


Matt, National Sales Mgr, Omni Hotels, Oklahoma


Matt Keim, National Sales Manager for Omni Hotels & Resorts, in Oklahoma, talks with me about opening a convention property in an underserved market, amid a pandemic–the adjustments made in selling amid a pandemic, the Q1-Q2 outlook, and more!

Guest: Matt Keim, National Sales Manager


Juan with Baltimore’s Sagamore Pendry, Spirit of Now


Juan Webster, GM of Sagamore Pendry Baltimore talks about what drove their summer bookings, whiskey tastings, what the next few months look like, and the power of an Inn Keepers mentality–very well put, my friend! Check it out!

Guest: Juan Webster, GM, Sagamore Pendry Baltimore


Claudia, VP Revenue Strategy, Margaritaville, Orlando


Claudia explains the Margaritaville brand, how they benefited from revenge travel, how the brand has promoted travel amid the pandemic, how revenue management has changed, internal communications, the holidays, Q1 2021, and Thrive, Women in Travel.

Guest: Claudia Infante, VP Revenue Strategy, Margaritaville, Orlando


Sandra Gannon, Puzzle Revenue, Dublin, Ireland


Sandra is a 20-yr hospitality veteran that came highly recommended to me by Khristina Quigley (Ridge).

Sandra talks about her journey, how the pandemic has changed the way we do revenue management, pricing challenges, and more!

Guest: Sandra Gannon, Puzzle Revenue, Dublin


Scott, Cluster Dir of Sales, Meliá Hotels International


Scott Brown, Cluster Director of Sales, for Meliá Hotels International, joins me from Manchester, England.
Scott talks about joining Meliá just before the pandemic hit, the impact on his hotels due to the 2nd lockdown, selling a hotel amid a pandemic, and more.
Guest: Scott Brown, Cluster Director of Sales, Meliá Hotels International

Krunal, Director of Revenue Mgt, The Belfrey Hotel & Resort


Krunal talks with me about the securing a positive future for one of England’s most celebrated resorts, the encouraging last couple of months, how revenue management has changed, the data looking at to forecast, and much more.
Guest: Krunal Shah, Director of Revenue Mgt, The Belfrey Hotel & Resort

Mandy Morris the Therapist on Job Loss Part 1


Mandy Morris, Therapist, Co-owner & Co- Clinical Director of Mosaic counseling group, joins me to talk about what the number one thing hoteliers who have lost their job should be doing.Job loss is as big an event as loss of a loved one and divorce, and she suggests grieving as such should take place. Sound odd? Watch to learn more.
Guest: Mandy Morris, Therapist, Co-owner & Co- Clinical Director of Mosaic

Mandy the Therapist on Managing Job Loss Part 2


Mandy Morris, Therapist, Co-owner & Co-Clinical Director of Mosaic counseling group, continues our conversation on the massive job loss in hospitality and while previously covering what hoteliers who have lost their job should do, this episode she talks about what should not be done.
Guest: Mandy Morris, Therapist, Co-owner & Co-Clinical Director of Mosaic

Berengere, acting Group Revenue Director of Good Hotels, London


Berengere is the founder of My O.C. Consulting and managing revenue for the non-profit or social business, Good Hotels. Berengere talks about making the best of our situation, re-thinking revenue management, her focus on the digital side of managing revenue, the communication between the teams, and much more.
Guest: Berengere, acting Group Revenue Director of Good Hotels, London

Siim, Chief Revenue Officer, a&o Hostels, Berlin


Siim Karu, Chief Revenue Officer at a&o Hostels, joins me from Berlin, Germany. 8,000 rooms, in 24 cities across Europe, Siim talks to us about the way he and his team have changed how they do revenue management–he fully automated it.
Guest: Siim Karu, Chief Revenue Officer at a&o Hostels

Kristi with Knowland from Arlington, Texas


Kristi White, VP of Revenue Management talks with us about group meetings and the hotels who are landing these gigs as the pandemic continues, that it’s not as bad as some think–180% increase in meetings over the last 60 days, most being corporate meetings, and hotels are already seeing some good signs for 2021.
Guest: Kristi White, VP of Revenue Management, Knowland, Texas

Jasson Joins from Rotherham England


Jason Gossop, Sales and Revenue Manager, for Carlton Park Hotel, in Ratherham, England, joins me to talk about the impact COVID-19 has taken on his corporate hotel, the change in revenue management, and the data he’s looking at to forecast.
Guest: Jason Gossop, Sales and Revenue Manager, Carlton Park Hotel, England

Hotel Alessandra’s Tiffany Charros


Tiffany Charros, Business Travel Sales Manager, joins me from Valencia Hotel Group’s downtown Houston property, Hotel Alessandra.Tiffany talks about the challenges over the past few months, the passion of hoteliers, and state of her hotel.
Guest: Tiffany Charros, Sales Manager, Hotel Alessandra, Texas

Marta, Director Revenue Strategy, Barceló Hotel Group


Marta Varela, Director of Revenue Strategy, with Barceló Hotel Group, joins me from Madrid, Spain.Marta talks about her 8 hotels in various locations, the changes she’s made as a revenue manager, and how to move forward.
Guest: Marta Varela, Director Revenue Strategy, Barceló Hotel Group, Madrid

Josie with Cobblestone


Josie Kilgore, Brand President, with Cobblestone Hotels, talks with us about cooperation between Sales-Marketing-Revenue while running lean, some things they are doing to drive bookings, their tech stack, and more.
Guest: Josie Kilgore, Brand President, Cobblestone Hotels

Chris from Red Lion Hotels


Chris Trick, SVP, CMO, with Red Lion Hotels, talks to us about dependencies and cooperation between Sales-Marketing-Revenue departments, how Red Lion is structured, and what their aligned strategy is designed to accomplish.
Guest: Chris Trick, SVP, CMO,Red Lion Hotels

Monika from Mandarin Oriental Hotel Group


Monika Nerger, Global CIO, with Mandarin Oriental Hotel Group, talks about trends she’s seeing in terms of market mix and travel behavior, how Oriental’s technology stack has supported these trends, and other changes she sees moving through the pandemic.
Guest: Monika Nerger, Global CIO, Mandarin Oriental Hotel Group

Olga with Nobu London


Olga Sommer, Director of Revenue Management, for the soon-to-open Nobu London Portman Square, talks about opening a hotel amid a pandemic, how the pandemic has changed revenue management as well as the data used to forecast, and much much more.
Guest: Olga Sommer, Director of Revenue Management, Nobu London

Anja, formerly with Mandarin Oriental Hotel Group


Anja Luthje , formerly with Mandarin Oriental Hotel Group, now founder of Unique Hospitality Solutions, coming to us from San Francisco, California.Anja will be participating on a panel at #cyberhitec you won’t want to miss, ‘How Women in Hospitality Technology Shape the Industry.’
Guest: Anja Luthje, San Francisco

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