Soundbites Podcast

Soundbites is the 10-minute podcast for busy hoteliers looking to learn from their peers and other industry experts. Listen and subscribe on Apple Podcast, Spotify, Google Play, and watch on YouTube.

Claudia, VP Revenue Strategy, Margaritaville, Orlando


Claudia explains the Margaritaville brand, how they benefited from revenge travel, how the brand has promoted travel amid the pandemic, how revenue management has changed, internal communications, the holidays, Q1 2021, and Thrive, Women in Travel.
Guest: Claudia Infante, VP Revenue Strategy, Margaritaville, Orlando

Sandra Gannon, Puzzle Revenue, Dublin, Ireland


Sandra is a 20-yr hospitality veteran that came highly recommended to me by Khristina Quigley (Ridge).
Sandra talks about her journey, how the pandemic has changed the way we do revenue management, pricing challenges, and more!
Guest: Sandra Gannon, Puzzle Revenue, Dublin

Scott, Cluster Dir of Sales, Meliá Hotels International


Scott Brown, Cluster Director of Sales, for Meliá Hotels International, joins me from Manchester, England.
Scott talks about joining Meliá just before the pandemic hit, the impact on his hotels due to the 2nd lockdown, selling a hotel amid a pandemic, and more.
Guest: Scott Brown, Cluster Director of Sales, Meliá Hotels International

Krunal, Director of Revenue Mgt, The Belfrey Hotel & Resort


Krunal talks with me about the securing a positive future for one of England’s most celebrated resorts, the encouraging last couple of months, how revenue management has changed, the data looking at to forecast, and much more.
Guest: Krunal Shah, Director of Revenue Mgt, The Belfrey Hotel & Resort

Mandy Morris the Therapist on Job Loss Part 1


Mandy Morris, Therapist, Co-owner & Co- Clinical Director of Mosaic counseling group, joins me to talk about what the number one thing hoteliers who have lost their job should be doing.Job loss is as big an event as loss of a loved one and divorce, and she suggests grieving as such should take place. Sound odd? Watch to learn more.
Guest: Mandy Morris, Therapist, Co-owner & Co- Clinical Director of Mosaic

Mandy the Therapist on Managing Job Loss Part 2


Mandy Morris, Therapist, Co-owner & Co-Clinical Director of Mosaic counseling group, continues our conversation on the massive job loss in hospitality and while previously covering what hoteliers who have lost their job should do, this episode she talks about what should not be done.
Guest: Mandy Morris, Therapist, Co-owner & Co-Clinical Director of Mosaic

Berengere, acting Group Revenue Director of Good Hotels, London


Berengere is the founder of My O.C. Consulting and managing revenue for the non-profit or social business, Good Hotels. Berengere talks about making the best of our situation, re-thinking revenue management, her focus on the digital side of managing revenue, the communication between the teams, and much more.
Guest: Berengere, acting Group Revenue Director of Good Hotels, London

Siim, Chief Revenue Officer, a&o Hostels, Berlin


Siim Karu, Chief Revenue Officer at a&o Hostels, joins me from Berlin, Germany. 8,000 rooms, in 24 cities across Europe, Siim talks to us about the way he and his team have changed how they do revenue management–he fully automated it.
Guest: Siim Karu, Chief Revenue Officer at a&o Hostels

Kristi with Knowland from Arlington, Texas


Kristi White, VP of Revenue Management talks with us about group meetings and the hotels who are landing these gigs as the pandemic continues, that it’s not as bad as some think–180% increase in meetings over the last 60 days, most being corporate meetings, and hotels are already seeing some good signs for 2021.
Guest: Kristi White, VP of Revenue Management, Knowland, Texas

Marta, Director Revenue Strategy, Barceló Hotel Group


Jason Gossop, Sales and Revenue Manager, for Carlton Park Hotel, in Ratherham, England, joins me to talk about the impact COVID-19 has taken on his corporate hotel, the change in revenue management, and the data he’s looking at to forecast.
Guest: Jason Gossop, Sales and Revenue Manager, Carlton Park Hotel, England

Marta, Director Revenue Strategy, Barceló Hotel Group


Tiffany Charros, Business Travel Sales Manager, joins me from Valencia Hotel Group’s downtown Houston property, Hotel Alessandra.Tiffany talks about the challenges over the past few months, the passion of hoteliers, and state of her hotel.
Guest: Tiffany Charros, Sales Manager, Hotel Alessandra, Texas

Marta, Director Revenue Strategy, Barceló Hotel Group


Marta Varela, Director of Revenue Strategy, with Barceló Hotel Group, joins me from Madrid, Spain.Marta talks about her 8 hotels in various locations, the changes she’s made as a revenue manager, and how to move forward.
Guest: Marta Varela, Director Revenue Strategy, Barceló Hotel Group, Madrid

Josie with Cobblestone


Josie Kilgore, Brand President, with Cobblestone Hotels, talks with us about cooperation between Sales-Marketing-Revenue while running lean, some things they are doing to drive bookings, their tech stack, and more.
Guest: Josie Kilgore, Brand President, Cobblestone Hotels

Chris from Red Lion Hotels


Chris Trick, SVP, CMO, with Red Lion Hotels, talks to us about dependencies and cooperation between Sales-Marketing-Revenue departments, how Red Lion is structured, and what their aligned strategy is designed to accomplish.
Guest: Chris Trick, SVP, CMO,Red Lion Hotels

Monika from Mandarin Oriental Hotel Group


Monika Nerger, Global CIO, with Mandarin Oriental Hotel Group, talks about trends she’s seeing in terms of market mix and travel behavior, how Oriental’s technology stack has supported these trends, and other changes she sees moving through the pandemic.
Guest: Monika Nerger, Global CIO, Mandarin Oriental Hotel Group

Olga with Nobu London


Olga Sommer, Director of Revenue Management, for the soon-to-open Nobu London Portman Square, talks about opening a hotel amid a pandemic, how the pandemic has changed revenue management as well as the data used to forecast, and much much more.
Guest: Olga Sommer, Director of Revenue Management, Nobu London

Anja, formerly with Mandarin Oriental Hotel Group


Anja Luthje , formerly with Mandarin Oriental Hotel Group, now founder of Unique Hospitality Solutions, coming to us from San Francisco, California.Anja will be participating on a panel at #cyberhitec you won’t want to miss, ‘How Women in Hospitality Technology Shape the Industry.’
Guest: Anja Luthje, San Francisco

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