Testimonials

At SHR, we pride ourselves on not just being a vendor, but a real partner to you in your hotel business. See what some of our clients are saying about their experiences.

“I highly recommend SHR — the best in the industry!”
—Gregory Mount, President & CEO, Red Lion Hotel Group


“Growth is spectacular for Sundial this year as we have exceeded budgeted forecasts by 22% in occupancy, 9% in RevPAR and up 13% in ADR since the implementation of Windsurfer® CRS. It doesn’t surprise me that SHR is growing as well. They provide a top-tier distribution platform backed by unparalleled service, something their competitors struggle with.”
—Brett Lindsay, Director of Sales & Marketing, Sundial Beach Resort & Spa


“Windsurfer® CRS has proven easy to use at the hotel and corporate levels, allowing us to review the hotels as needed from a global view and also at the property connection level.”
—Rick Day, Vice President of Marketing & IT Support, Real Hospitality Group


“I would like to thank all SHR employees for their dedication towards the M&C account. You guys are good fun to work with — an honest, enthusiastic and committed bunch. Well done.”
—Nayan Peshkar, Vice President of Revenue & eCommerce – Europe, Millennium & Copthorne


“Thanks for your excellent service.”
—Glen Hemington, General Manager, Copper Whale Inn


“The team at SHR has been very helpful for all our needs here at Trust Hospitality. An example would be when we had an issue where we couldn’t find out why a certain room type wasn’t selling on our website and the team here at Trust looked at all the possible ways that we know and still couldn’t find the issue. This was very crucial to have that room type selling as it was a slow time period in the city and we wanted the lowest rate out there being shown. We emailed SHR’s Support team and they saw there was an error on that room type and were able to fix it within the hour. The Windsurfer® CRS team at SHR has been very helpful with everything we have asked them and when one team member goes on vacation, you guys still show dependability that the next team member can carry the load.”
—Eric Monteagudo, Area Revenue Manager, Trust Hospitality


“We have been happy with the ability to control content for the booking engine directly from the application and its flexibility to control rate displays. OTA and GDS direct connectivity is a definite enhancement over products we have used in the past.”
—Kristi Garrahan, Director – Central Reservation Systems, Red Lion Hotels Corporation


“From the Windsurfer® CRS call center application to a brand new booking engine, adding SHR to our preferred partner list made complete sense. With our reservation sales agents selling multiple properties, the Windsurfer® CRO Voice Application has simplified the process for them and has allowed our Revenue team to be more strategic with offerings. Not only that, the customer service experience with SHR is second to none beginning with their client success team down to the technical support team. We look forward to an even more successful year as we move into 2015 with SHR.”
—Kevin Duncan, Vice President of Revenue Management, Classic Hotels & Resorts


“SHR’s Windsurfer® CRS is a very user-friendly platform that allows us to maintain area rates and availability with ease. And they have an incredible support team that is knowledgeable, professional, and efficient.”
—Wayne Nagel, Front Office Manager, Hotel CURRENT


“Moody Gardens chose SHR because of the outstanding reputation it has in the hospitality industry. The Windsurfer® CRS and Booking Engine were the clear choices after looking at the competition, and the cutover transition to this new platform has been seamless and trouble free. We could not be happier in the decision we made to partner with SHR.”
—Garvin O’Neil, General Manager, Moody Gardens Hotel, Spa and Convention Center


“We are excited to work with the Windsurfer® CRS team and product. Their innovative approach toward managing distribution channels and excellent customer service make them an ideal partner for our collection of properties.”
—Debbie Lennon, Operating Partner, Kennebunkport Resort Collection


“Each time that I have spoken with Kameron, he has been polite, knowledgeable, and helpful. Our other technical vendors (such as TravelClick and Visual Matrix) usually drop the ball when it comes to timeliness or helpfulness of issues.”
—Nikki Patterson, Director of Marketing, Live Oak Lodging

Ready to Find Your Best Distribution Strategy?

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Not Convinced Yet?

Check out our library of hospitality industry resources, including recorded webinars, whiteboard sessions with hospitality experts, and videos of SHR clients sharing how they’ve overcome some of their toughest challenges.

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