Testimonials
At SHR, we pride ourselves on not just being a vendor, but a real partner to you in your hotel business. See what some of our clients are saying about their experiences.
“So many of the larger CRS companies today were born out of a systems-based mentality, so if the system is up, they’re happy. SHR is a hotelier-based at its heart, which means they aren’t happy until we are.” “With Windsurfer’s varied reporting, we can do things across the entire chain now very quickly, and still see each individual hotel. I make one change, and it’s done for all.” — Chuck Valentino, VP of Operations, Vagabond Inn |
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| “I highly recommend SHR — the best in the industry!”
— Gregory Mount, President & CEO, Red Lion Hotel Group |
“Thanks for your excellent service.”
— Glen Hemington, General Manager, Copper Whale Inn |
| “You guys are great! Every experience I have had with you all for all services we have used has been a wonderful/positive experience.”
— Cindy Woolley, Kahler Hospitality Group |
“I’m in Windsurfer every day, building new packages that used to take forever in our old system. Now, one call to SHR, five clicks, and I’m out.”
— Nikki Patterson, Director of Marketing, Live Oak Lodging |
| “To say that Windsurfer has been instrumental in our confidence level is an understatement. We’ve seen bookings grow 23% YOY, and revenue grow 28% YOY.”
— Niki Gross, Managing Director, Whitney Peak Hotel |
“With our previous providers, it was only about systems. With SHR we have all three pieces of the puzzle – strong technology at a fair price with outstanding support to back it up.”
— Stacey Howlett, General Manager, Hotel Ignacio |
| “Not only has the number of direct bookings gone up with Windsurfer, but the quality of those bookings has increased as well. I feel like anything is possible now.”
— Hatta Othman, Manager of Corporate Sales an E-Commerce, Izumi Hotel |
“Windsurfer® CRS has proven easy to use at the hotel and corporate levels, allowing us to review the hotels as needed from a global view and also at the property connection level.”
— Rick Day, Vice President of Marketing & IT Support, Real Hospitality Group |
“Between streamlining our systems, the improved interfaces, and the ability to call upon SHR when we need them, we’re home.” — Wendy Norris, Corp. Director of RM and E-Commerce, Valencia Group |
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| “I would like to thank all SHR employees for their dedication towards the M&C account. You guys are good fun to work with – an honest, enthusiastic and committed bunch. Well done.”
— Nayan Peshkar, Vice President of Revenue & eCommerce – Europe, Millennium & Copthorne |
“SHR’s Windsurfer® CRS is a very user-friendly platform that allows us to maintain area rates and availability with ease. And they have an incredible support team that is knowledgeable, professional, and efficient.”
— Wayne Nagel, Front Office Manager, Hotel CURRENT |
| “We have been happy with the ability to control content for the booking engine directly from the application and its flexibility to control rate displays. OTA and GDS direct connectivity is a definite enhancement over products we have used in the past.”
— Kristi Garrahan, Director – Central Reservation Systems, Red Lion Hotels Corporation |
“Justin was amazing, he is indeed a very valuable member for the SHR team as well for Magnuson. A shining star.”
— Adnan Malik, Global Head of Technology Operations, Magnuson Hotels |
| “With Windsurfer, we can push our ADR and keep up with market rate reductions, all without reducing perceived value.” — Chanice Dos Santos, Digital Marketing Manager, Historic Key West Inns |
“Matt is so smart and so personable and he’s always very patient with us. He is a treasure and I enjoy working with him.” — Michelle Walker, Revenue Manager, Asbury Park |
| “I’m sure you already know this, but Christie is fantastic. I’ve trained at least a dozen managers and analysts on pickup reporting and never had someone get it so quickly. She’s a star!” — Scott Neslage, Director of Lodging Operations, Indigo Road Hospitality |
“Matt is always responsive and continues to educate our team on current challenges and enhancements. We’ve worked with Matt for a couple years and we really enjoy working with Matt, he is the best!” — Dury Kim, CRME, CHIA, Vice President – Revenue Management, Real Hospitality Group |
“Maila has been instrumental in my understanding of the Windsurfer platform. She responds as soon as she can and often is proactive in her approach rather than I having to ask for further clarification or follow up. Maila has been nothing short of phenomenal.” — Tyler Bayer, Revenue Manager, Columbia Hospitality |
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| “With Gerald’s assistance, our hotel was back on track in no time and with such a quick turnaround time!! This is the type of service we can count on. We thank you very much for your assistance and support.” — Teresa Clemens, Corporate Sales Manager, The Morgan Hotel |
“Your team always responds to inquires. Ruth is awesome at supporting our PMS system to Windsurfer. I’ve worked with many of your team such as Gerald and May, they all do their best to take care of the many questions for sites. Follow-ups are completed in a timely manner also. Great Support Team.” — Tim Chamberlain, Implementation Consultant, Jonas Chorum |
| “Fra is really informative and always available to help, which is really great.” — Marcela Podgorska, Revenue Manager, O’Callaghan Collection |
“Mandy is doing everything we have asked for and more!” — Kira Kisch, Revenue Manager, The Edgewater Madison |
| “Gilly is the best! He’s very fast to respond to my emails and always has a quick solution. I feel confident emailing him a problem because I know he will be in touch with me promptly. I appreciate him very much.” — DeAnna Delp, Director of Revenue Management, The Resort at Glade Springs | “Jessica is always extremely supportive and answers my questions in a timely fashion.” — Lamar Parker, Director Of Revenue Management, Daxton Hotel |
| “Everyone at SHR is great, Jesse is very responsive and feels like a friend” — Melissa Graves, Director of Revenue and Marketing, Platinum Hotel | “Ms. May has been very helpful since her assignment to our property.” — Ken Elinon, Reservations Supervisor, Seda Hotels |
 “Ruth Beeson is stupendous. Always goes above and beyond. So impressive.”
— David Cho, General Manager, Pasadena Rose & Crown Hotel |
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| “Gilly does an amazing job! I have nothing that he could improve upon, he is always timely in response as well as action and a great communicator.” – Erica Wilkinson, Organizational Development Specialist, Grand Beach | Sugar Beach Resorts | “Gilly has been amazing to work with. He is professional, knowledgeable, and very quick to take care of all of our needs. He is one of our favorite technology partners to work with.” – Eric Rubino, Principal, Extreme Hospitality |
| “I have been working with Matt for the last couple of years. Matt is the best account manager I have had the opportunity to work with. Knowledgeable, responsive, owns it. Matt is truly the embodiment of what Customer Success should look like across our industry.” – Alfonso Rodriguez, Corp. Dir. of Business Strategy & Revenue Optimization, Live! Casino & Hotel | |
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Check out our library of hospitality industry resources, including recorded webinars, whiteboard sessions with hospitality experts, and videos of SHR clients sharing how they’ve overcome some of their toughest challenges.
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