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SERVICING IN-HOUSE AND EXTERNAL CALL CENTERS AROUND THE WORLD
The Windsurfer CRO cloud-based application allows hoteliers to supply their in-house or external call centers with the most up-to-date booking information directly from the content and information distributed to the CRS. In addition, we can connect you to a call center, providing a toll-free number, skill-based routing, configuration, and initial property training for the agents.
Windsurfer CRO also provides an easy-to-use application UI, smoothly leading the agents through all necessary steps and relevant information, helping to increase conversions as it becomes a true extension of your sales force.
ONLINE APPLICATION
Per Reservation Pricing
Private Label Voice service is provided by SHR Group Call Centers.
Transactional
Use with your own call center, and we will train your agents.
Hybrid
Browser-based and accessible to multiple call centers.
WHY WINDSURFER CRO?
Configurable Search Options
Designed to meet the needs of both multi-property and multi-chain hotel clients.
Full Property Details
Enables call center users to have full property details available at their fingertips to better-service hotel guest requests.
Easy Guest Loop Up
Reduces talk times, reservation processing times, supporting increased guest loyalty.
Availability Dashboard
Gives agents full visibility into the shoulder dates of the guest’s original search to offer additional available dates and/or rates to complete the booking.
Schedule a demo now!
Client Spotlight | April Weatherly, RLHC
The relationship with your vendor is the most important thing. There’s a lot of trust and a lot of money on the table in this relationship which could result in a loss of potential revenue. Ask yourself and answer honestly, who are you trusting to manage your business? If you can say that your CRO partner cares as much about your guests and your business as you do, that’s the way to go.
Learn MoreWhat's Next?
Ready to Find Your Best Distribution Strategy?
Contact our sales reps, and they’ll walk you through a personalized demo of solutions, tailored to help you grow your hotel business. Learn how to maximize your distribution channels and optimize your revenue management by taking full advantage of our decades of experience in the hospitality industry.
Contact SalesNot Convinced Yet?
Check out our library of hospitality industry resources, including recorded webinars, whiteboard sessions with hospitality experts, and videos of SHR Group clients sharing how they’ve overcome some of their toughest challenges.
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