SHR Windsurfer CRO Voice brings the excellent customer experience from your call center to your guests as they book. With features thoughtfully designed to meet the needs of chains and independent properties alike, the application brings the most relevant information to agents, reducing talk times, and increasing booking speeds.
SERVICING IN-HOUSE AND EXTERNAL CALL CENTERS AROUND THE WORLD
The Windsurfer CRO cloud-based application allows hoteliers to supply their in-house or external call centers with the most up-to-date booking information directly from the content and information distributed to the CRS. In addition, we can connect you to a call center, providing a toll-free number, skill-based routing, configuration, and initial property training for the agents.
Windsurfer CRO also provides an easy-to-use application UI, smoothly leading the agents through all necessary steps and relevant information, helping to increase conversions as it becomes a true extension of your sales force.
Per Reservation Pricing
Private Label Voice service is provided by SHR Call Centers.
Use with your own call center, and we will train your agents.
Browser-based and accessible to multiple call centers.
WHY WINDSURFER CRO?
Configurable Search Options
Designed to meet the needs of both multi-property and multi-chain clients.
Full Property Details
Enables call center users to have full property details available at their fingertips to better-service guest requests.
Easy Guest Loop Up
Reduces talk times, reservation processing times, supporting increased guest loyalty.
Gives agents full visibility into the shoulder dates of the guest’s original search to offer additional available dates and/or rates to complete the booking.
READY TO LEARN MORE ABOUT WINDSURFER CRO VOICE? CONTACT US!
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